Return Policy

We appreciate your business and want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt.

  • No returns or exchanges are allowed after 7 days
  • All returns and exchanges must be accompanied by original receipt. All merchandise must be returned in original condition.
  • Grills and fire items are subject to the 7 day return policy. Grills and fire items that have been used are not returnable.
  • Refunds will be issued as paid, except no cash refunds will be given. Check refunds on cash and check payments will be made no sooner than 10 days after deposit and issued from the corporate office.
  • No returns or exchanges are allowed on a Lay-Away, Special Order, Clearance and “As Is” merchandise, delivery charge, fabric protection and no refunds will be issued. Other Seasonal merchandise may have specific return restrictions posted in the store.

Manufacturer's Warranty and Exclusions

Most merchandise sold by Fortunoff Backyard Store comes with a limited warranty provided by the manufacturer for residential use. Warranty information can be provided upon request. In most cases we will act as an agent for making any warranty adjustments or processing the warranty claims. Contact any local Fortunoff Backyard Store location for information on processing your claim. Please retain your receipt to help expedite the claim process. Other than the manufacturer's warranty, Fortunoff Backyard Store makes no warranty claim of any kind concerning the merchandise express or implied.