Delivery Policy - Fortunoff Backyard Store

Delivery Policy

We will make every attempt to fill your order as quickly as possible. We ship most orders within 48 hours. If your order cannot be shipped within seven days after your order is confirmed, Fortunoff will notify you by e-mail or phone. For rush orders or stock inquiries, call our Customer Service department at 855-337-8785.

Select items (outdoor grills as well as certain indoor/outdoor furniture) are only available to be delivered via our Local White Glove Delivery service.

Please note: We do not deliver to P.O. Boxes.

White Glove Delivery

As part of our commitment to provide excellent customer service, white glove style delivery service is available in the immediate New York tri state area. This includes set up of your delivered items with removal of all boxes and packing materials.

We do not assemble, swings, gazebos, bakers racks, hammocks, benches, tea carts (<$250.00), garden storage, bistro sets, Adirondack chairs & ottomans. Free assembly on grills $499.99 and up.

In most cases, at the time of purchase you can select a delivery date which best suits your schedule. We currently only deliver to the local New York Tri-State areas. We are unable to take a request for time frames. A four hour courtesy time frame will be communicated to you 1-2 days prior to delivery. If arranged in advance, our delivery service will deliver and setup your items even if you are not home. We will place delivered furniture in an area of your choice; however we cannot move existing items. Please have the designated area ready prior to delivery.

All delivered merchandise must be paid in full before a delivery date can be set. We encourage the scheduling of a delivery date once a paid in full order is taken. Upon special request, we can set a delivery date as far out as you would like, provided the order is paid in full. All vendor direct orders must be paid in full when the order is placed.

UPS Shipping

Most items online are available for delivery via UPS service. Standard UPS Ground shipping is currently available only in the Tri-State area.

We do not ship out UPS orders on Saturday or Sunday, or for weekend delivery. Orders that are shipped UPS 2Day or Overnight are still subject to order processing and fulfillment, which may take an additional 48 hours. Shipping prices will vary by the weight and dimensions of the products being shipping.

Once your purchase is complete, you will receive an e-mail confirming your credit card information followed by a call to confirm a delivery date. The day before your scheduled delivery, we will call to confirm a four-hour delivery window.

*Any changes to your delivery date within 48 hours of delivery will result in a $50 cancellation/rescheduling fee.